Shipping policy

Last updated: 11 August 2026

We deliver across Kenya, straight to your door.

Order processing

Orders are packed and dispatched within 1–2 business days. You'll receive a WhatsApp or email update when your order is on its way.

Nairobi

Same-day or next-day delivery within Nairobi, with CBD pickup available. Delivery fees are shown at checkout.

Countrywide

We deliver to every county via trusted couriers, typically within 2–4 business days. Rates are calculated at checkout based on your location.

Delays

Delivery times are estimates and may occasionally be affected by courier delays, weather or circumstances beyond our control. We'll always keep you updated.

Incorrect address

Please double-check your delivery details at checkout. Orders returned to us due to an incorrect address may incur a re-delivery fee.

Contact

Questions about a delivery? Message us on WhatsApp or email crowncrestjewel@gmail.com.