Refund policy

Last updated: 11 August 2026

We want you to love your Crown Crest piece. If something isn't right, this policy explains how returns, exchanges and refunds work.

Returns & exchanges

You may return or exchange an unworn item, in its original condition and packaging, within 7 days of delivery.

How to start a return

Message us on WhatsApp or email crowncrestjewel@gmail.com with your order number and the reason for your return. We'll confirm the next steps and return address.

Conditions

Items must be unworn, undamaged and in their original box.
For hygiene reasons, earrings can only be returned if faulty.
Return delivery costs are the customer's responsibility unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we'll notify you and process any approved refund to your original payment method (for example, M-Pesa) within 7 business days. Original delivery charges are non-refundable unless the item was faulty or incorrect.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery and we'll arrange a replacement or full refund at no cost to you.